These Terms and Conditions govern your access to and use of the Kechara Soup Kitchen Society website and related services, including donation, volunteer, campaign, and contact channels. By accessing or using this website, you agree to be bound by these Terms.

1. Who These Terms Apply To

These Terms apply to all visitors, donors, volunteers, corporate partners, charity partners, and any other users of this website.

2. Acceptable Use

You agree not to use this website in any way that is unlawful, harmful, or disruptive, including but not limited to:

• Attempting unauthorized access to systems, data, or accounts;
• Interfering with website functionality, security, or availability;
• Submitting false, misleading, or fraudulent information;
• Using website content for unlawful or commercial exploitation without permission.

3. Intellectual Property

Unless otherwise stated, all website content, including text, graphics, logos, and media, is owned by or licensed to Kechara Soup Kitchen Society. You may view and share content for personal, non-commercial purposes with proper context, but you may not reproduce, modify, republish, or distribute material for commercial use without written permission.

4. Donations and Payment Processing

Donations made through this website are processed by third-party payment partners, including Razorpay Curlec, depending on selected payment method and donation type.

• Payment gateways process transaction details securely.
• Kechara Soup Kitchen Society does not store your full card or banking credentials.
• You are responsible for ensuring all donor and payment details are accurate before submission.

5. One-Time Donations

One-time donations are charged once per confirmed transaction. Applicable transaction or bank charges imposed by payment providers may apply and are reflected in the donation flow.

6. Monthly Donations and Mandates

Monthly donations may be processed via Direct Debit, FPX-related bank authorization, or card mandate flows facilitated by payment partners.

• You authorize recurring debits based on your selected amount and payment method.
• Mandate authorization and debit timing are subject to banking network and payment provider processes.
• Where stated in the checkout flow, a small authorization amount may be debited for mandate registration or verification.

7. Fees, Charges, and Statements

Transaction, processing, or bank charges may apply according to selected payment rails and provider terms. Statement descriptors displayed by your bank or card issuer may differ from the donation page naming conventions.

8. Receipts and Tax-Exemption Requests

Where receipt options are offered, you are responsible for providing complete and accurate details. Tax-exemption receipt processing may require additional identity and address information, and is subject to applicable Malaysian requirements.

9. Refunds, Failed Transactions, and Chargebacks

Donations are generally treated as voluntary and non-refundable unless required by law or approved case-by-case at Kechara Soup Kitchen Society's discretion.

• If a transaction fails or is not authorized, no successful donation should be recorded for that attempt.
• Chargeback and dispute processes are governed by your payment provider and issuing bank rules.

10. Third-Party Services and External Links

This website may link to third-party sites, platforms, or services (including payment pages). Kechara Soup Kitchen Society is not responsible for the content, security, or privacy practices of third-party websites. Your use of those services is subject to their own terms and policies.

11. No Warranty and Service Availability

This website is provided on an "as is" and "as available" basis. While we strive for reliability and accuracy, we do not guarantee uninterrupted access, error-free operation, or complete accuracy of all content at all times.

12. Limitation of Liability

To the maximum extent permitted by law, Kechara Soup Kitchen Society is not liable for indirect, incidental, special, consequential, or punitive damages arising from website use, payment interruptions, or third-party service failures.

13. Indemnity

You agree to indemnify and hold harmless Kechara Soup Kitchen Society from claims, liabilities, losses, and costs arising from your misuse of this website, breach of these Terms, or violation of applicable law.

14. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how personal data is collected, used, stored, and protected.

15. Changes to These Terms

We may update these Terms from time to time. Updated Terms take effect when published on this page. Continued use of this website after updates constitutes acceptance of the revised Terms.

16. Governing Law

These Terms are governed by the laws of Malaysia. Any disputes arising in connection with these Terms are subject to the jurisdiction of the courts of Malaysia, unless otherwise required by applicable law.

17. Contact

For enquiries about these Terms, please contact us through official channels listed on this website, including ksk@kechara.com.